Returns & Exchanges
We hope you love your Pupstyle purchase just as much as we do!
If, for any reason, you would like to return or exchange your items, we will happily accept your items in their original condition within 30 days of receiving your order. In dog time, 30 days feels like forever so we are not able to accept returns or exchanges after this time.
All Returns and Exchanges must:
- Include original Receipt or Invoice included with your order
- A completed Returns Form that can be found here
- Be in original condition (no marks/stains/rips/smells)
- *Please Note: Refunds or Exchanges cannot be approved for bandanas or bow ties that are made to order
Purchased with PayPal within Australia? You might qualify for FREE Return Shipping!
PayPal offer FREE return postage on all PUPSTYLE STORE orders within Australia to the value of $45, up to 8 times a year. Simply click the banner below to activate the service in one click, keep a copy of your return postage receipt and take a photo of the parcel being returned and PayPal will refund your postage costs within 5 days of submitting your proof. Terms and Conditions apply. Click the banner below for more information.
Returns for a Full Refund or Store Credit
We will gladly offer a full refund or store credit equal to the price of the product if you change your mind or an alternative size isn’t available within 30 days of receiving your order. We cannot refund or credit any shipping costs and the return shipping costs are at the expense of the customer, unless we accidentally sent you the wrong products or your items arrived damaged or faulty.
We will happily exchange any item that is still in its original condition within 30 days of receiving your items. In some cases, items change price as the sizes change, so please contact us at email@example.com to discuss your exchange before returning to us. All shipping costs are at the expense of the customer.
You received the wrong items!
Whoops! Some of us have fat and hairy paws and sometimes we can mistakenly put the wrong items into your parcel. We’re sorry! Please contact us at firstname.lastname@example.org to discuss the returns process before returning to us. We will happily cover all shipping costs if we made a whoopsie.
Faulty or Damaged Items
We thoroughly check all items before they’re sent out to you but if, however, you believe your item is faulty or damaged, please contact us at email@example.com with photos and a description of the faults before returning to us for a refund, store credit or exchange. We will happily cover all shipping costs if an item is deemed faulty.
Where to Send your Returns:
- Please allow 2-3 weeks for us to receive your return and process your refund or store credit.
- If you are exchanging an item, you will receive tracking details as soon as we post the new item out to you
- Send all Returns and Exchanges with the completed Returns Form to:
PO BOX 720